An AI co-pilot for IT operations.
Agentic ITSM + ITAM on one data model — tickets, assets, contracts, licenses, and people, with an agent that triages and drafts while your team signs off.
Live at itops.lumzi.iofor IT teams, internal helpdesks, and MSPs
- Resolve faster with AI-drafted replies from past fixes
- One data model for tickets, assets, contracts & people
- Configurable workflows — no hardcoded process
Everything ITops ships today.
Agentic service desk
Incidents, requests, problems, and changes on one ITIL-aligned engine — SLAs, escalations, approvals, and a configurable workflow + automation layer (no hardcoded state machines).
Asset & configuration
Asset register with custody chain, depreciation, QR labels; contracts and software licenses with renewal alerts; a CMDB foundation linking impact across the estate.
People & access
Directory with Microsoft Entra ID sync, joiner/mover/leaver workflows, and an IAM foundation (SAML/SCIM/ABAC/API tokens) for enterprise.
Service catalogue & requests
Self-service catalogue, dynamic request forms, manager-chain approvals, and a fulfilment runtime — backed by the same workflow engine.
The agent drafts. You decide.
The agent classifies every new ticket, drafts replies from past resolutions, links the affected asset and contract, and proposes knowledge articles — all queued for a human to approve.
Every AI output carries the source it drew fromKB-0094, and ends in accept · edit · reject.
AI suggests · humans decide
Ticket triage
Every new ticket lands pre-classified with type, priority, and owner for a one-click accept.
Drafted replies
The agent drafts a response from past resolutions and the linked knowledge base, cited and queued for review.
Knowledge suggestions
When a fix recurs, the agent proposes a knowledge-base article; your team publishes it.
AI is opt-in and bring-your-own-key — ITops is fully functional with AI off.
One brand, one login pattern, one philosophy.
Author courses, run a modern learner experience, and let agents draft courses, tutor with cited sources, and propose grades — your instructors stay in control.
Explore LMS →One system for students, academics, fees, attendance, and parent/teacher communication — India-first, DPDP-compliant, with AI that drafts and a human who decides.
Explore SMS →An AI co-pilot for IT operations, free.
Spin up a ITops workspace, wire your LLM key, and watch the agent draft its first suggestion — all before lunch.
free workspace · no credit card · bring your own LLM key